Terms of Service
Last Updated: January 6th, 2025

Welcome to TrainLoop ("we," "our," or "us"). These Terms of Service ("TOS") govern your use of TrainLoop's platform, SDK, and related services. By creating an account or using our services, you agree to these TOS. If you do not agree, you must not use TrainLoop.

1. Eligibility and Accounts

Eligibility

You must be at least 18 years old and reside in the United States to use TrainLoop.

Account Creation

You are required to create an account to access TrainLoop. Each user may only create one account, unless an enterprise deployment is provided, which will include separate user and team accounts.

Account Responsibility

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access.

2. Services Provided

TrainLoop offers:

  • Model fine-tuning, distillation, evaluation, and data processing/collection.
  • A platform and SDK for developers and companies to create and manage machine learning models.

We strive to provide high-quality services but do not guarantee uptime or availability. Model inference availability depends on third-party providers, which we have chosen for their high reliability but do not control directly.

3. Prohibited Conduct

By using TrainLoop, you agree not to:

  1. Upload or use harmful content, including viruses, malware, or anything designed to disrupt, harm, or manipulate systems, models, or individuals.
  2. Engage in any unlawful activities or use TrainLoop to train models intended to harm, manipulate, or hurt people.
  3. Reverse engineer, copy, or misuse TrainLoop's API. Use of the API is strictly limited to our SDK.
  4. Access TrainLoop from outside the United States.
  5. Attempt to gain unauthorized access to systems or data.

We reserve the right to determine what constitutes prohibited conduct and to suspend or terminate accounts as necessary.

4. Payment and Refund Policy

Payment Structure

TrainLoop operates on a pay-per-use basis. Usage fees are calculated based on your consumption of services.

No Refunds

All charges are final. We do not offer refunds or cancellations under any circumstances.

5. Ownership and Licensing

Model Ownership

Models created using TrainLoop are owned by TrainLoop. Users are granted the right to use the models for any lawful purpose, subject to these TOS.

Dataset Ownership

Users retain ownership of datasets they upload to the platform.

Platform Content

TrainLoop retains all rights to its software, SDK, API, and infrastructure. Users are prohibited from replicating, reselling, or redistributing TrainLoop's services without prior written consent.

6. Data Usage and Privacy

Your data usage is governed by our Privacy Policy. By using TrainLoop, you agree to the collection and handling of your data as described therein.

7. Modifications to Services or Pricing

TrainLoop reserves the right to modify its services, pricing, or features at any time, with or without prior notice. Continued use of TrainLoop after changes constitutes acceptance of the updated terms.

8. Account Suspension and Termination

Violations

TrainLoop may suspend or terminate your account for violating these TOS, including prohibited conduct. This includes termination of access to models created using TrainLoop.

Review and Appeals

All suspensions and terminations will undergo human review. Users may appeal by emailing founders@trainloop.ai.

No Liability

TrainLoop is not liable for any losses arising from account suspension or termination.

9. Liability and Disclaimer

Liability Limitation

TrainLoop is not liable for:

  • Data loss, service downtime, or unauthorized access.
  • The quality or functionality of models created using the platform.

No Guarantees

While we strive for excellence, TrainLoop does not guarantee the success or effectiveness of any models, fine-tuning, or services provided. Use is at your own risk.

10. Indemnification

You agree to indemnify and hold TrainLoop, its affiliates, and employees harmless from any claims, damages, or expenses arising from:

  • Your misuse of the platform.
  • Violations of these TOS.
  • Any third-party claims related to your uploaded data or model usage.

11. Dispute Resolution

All disputes arising from these TOS or your use of TrainLoop will be resolved through binding arbitration under the laws of the State of California. You waive your right to a trial by jury or to participate in class actions.

12. Governing Law

These TOS are governed by the laws of the State of California, without regard to its conflict of laws principles.

13. Right to Refuse Service

TrainLoop reserves the right to refuse service to anyone for any reason, provided such refusal complies with applicable laws.

14. Enterprise Deployments

For enterprise customers, separate terms and conditions may apply under a negotiated agreement. These TOS apply only to individual users or non-enterprise accounts.

15. Changes to the Terms of Service

We may update these TOS from time to time. Continued use of TrainLoop after updates constitutes acceptance of the revised terms.

16. Contact Information

If you have questions or concerns about these TOS, please contact us at founders@trainloop.ai