Privacy Policy
Last Updated: January 6th, 2025

TrainLoop ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the data we collect, how it is used, and your rights in relation to that data. By accessing or using TrainLoop, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the service immediately.

1. Information We Collect

We collect and process the following categories of information to provide and improve our services:

Personal Information

Name, email address, and payment details provided during account creation or transactions.

User-Provided Data

Data uploaded via the SDK, files, or links to external datalakes, which is stored in AWS S3.

Analytics and Tracking Data

  • Usage data collected through third-party services, such as PostHog and Google Analytics.
  • Cookies and similar tracking technologies for session management and functionality.

2. How We Use Your Information

Your information is used exclusively for the following purposes:

Core Functionality

  • Processing and training models using the data you provide through the SDK or uploads.
  • Managing user accounts and facilitating transactions.

Service Improvement

Aggregating usage data for internal analytics to optimize and enhance user experience.

Communication

Sending service-related notifications and marketing emails (users can opt out at any time).

We do not sell, lease, or disclose your personal or application data to third parties for marketing or other purposes unrelated to your use of TrainLoop.

3. Sharing Your Information

We share data only under the following circumstances:

Service Providers

Limited access to trusted providers such as PostHog, Google Analytics, Resend (for email), and Novu (for notifications). These providers are contractually obligated to handle your data securely and solely for the purpose of providing services to TrainLoop.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred, subject to the same protections outlined in this policy.

We retain the right to anonymize or aggregate user data for analytical or statistical purposes.

4. Your Rights and Controls

Account Deletion

  • You may delete your account at any time, which will result in a permanent deletion of all associated datasets, models, and jobs. A "soft delete" will retain only your email and username in our database for record-keeping purposes.
  • Recreating a deleted account will not restore prior data or resources.

Communication Preferences

You may opt out of marketing communications at any time through the settings page or by following the instructions in the emails.

Cookies

You can manage cookie preferences via your browser settings, though disabling cookies may affect the functionality of TrainLoop.

5. Data Security

We implement industry-standard security measures to protect your data:

  • Data is encrypted in transit and at rest using advanced encryption protocols.
  • Our servers are hosted on AWS, protected by Virtual Private Clouds (VPC) and multi-factor authentication.
  • We monitor our systems regularly for vulnerabilities and implement appropriate safeguards to minimize risks.

Disclaimer: Despite our best efforts, no method of data transmission or storage is completely secure. By using TrainLoop, you acknowledge and accept this inherent risk.

6. Data Retention

  • User data, including datasets and models, is retained unless explicitly deleted by the user or upon account deletion.
  • We reserve the right to introduce rolling deletion policies in the future, which will be communicated in advance.
  • Retained data is subject to encryption and secure storage protocols.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions.
  • Analyze usage patterns and improve functionality.

By using TrainLoop, you consent to our use of cookies as outlined in this policy. For more details or to disable cookies, please refer to your browser's help section.

8. Age Restrictions

TrainLoop is intended for users who are 18 years of age or older. By using our services, you affirm that you meet this age requirement. We do not knowingly collect data from individuals under 18. If we discover that a minor has provided personal information, we will delete it immediately.

9. Legal Compliance

TrainLoop complies with applicable data privacy laws in the jurisdictions we serve, including the California Consumer Privacy Act (CCPA). We do not currently extend compliance to GDPR or similar regulations in other regions. Users accessing TrainLoop from jurisdictions with stricter privacy laws do so at their own risk.

10. Limitation of Liability

To the fullest extent permitted by law, TrainLoop shall not be held liable for:

  1. Unauthorized access, disclosure, or alteration of your data caused by third parties.
  2. Incidental, indirect, or consequential damages arising from your use of TrainLoop or its services.

By using TrainLoop, you acknowledge and agree to these limitations.

11. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a new "Last Updated" date. Continued use of TrainLoop after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at founders@trainloop.ai